Returns & Exchange Policy
NO EXCHANGES OR REFUNDS ON CLEARANCE SALE ITEMS.
- For full price items, you may initiate an exchange or a return within 5 calendar days of receiving your purchase. After 5 days have gone by, your return/exchange request will not be accepted.
- The shipping cost for returning the product is to be borne by the customer.
- To be eligible for an exchange or return, your products must be in the same condition that you received them–unworn. They must be in their original packaging.
- We will investigate the returned/exchanged product before accepting or rejecting your request.
- Refunds for the returns will be processed within 5-7 working days. The shipping charge, if any, will not be refunded.
To initiate an exchange or return request, you can contact us at orders@shopfaie.com. Please mention your order number in the e-mail. You can also WhatsApp us at +919958731315 for a quick response.
Once your request has been accepted, you will need to ship your item to our office address.
Items sent back to us without first requesting an exchange or return will not be accepted.
If you have any queries, feel free to contact us via WhatsApp at +91 9958731315.
Business Hours: 10 AM - 6 PM IST, Monday to Friday (except Indian public holidays)
Damages and issues
Please inspect your order upon reception. Do not accept an item if it isn’t properly sealed or packaged. Contact us via WHATSAPP message at +91 9958731315 immediately if the item is defective, damaged, or if you have received the wrong item. We will evaluate the issue and make it right.
Given the handcrafted nature of our products and different in monitor settings a small variation in colour of products is possible. We shoot all our images in natural light for most realistic rsults.
Cancellation Policy
Orders once confirmed cannot be cancelled/amended.
*Please note we reserve the sole discretion to approve or reject any return requests